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Cash and carry manager: Job description and activities

Job description

Cash and carry managers are part of a wholesale store management team. Wholesalers buy goods in bulk from manufacturers and sell them in smaller quantities to retailers, who in turn sell single items to the public. Customers can also include caterers, publicans and restaurateurs. The role of a cash and carry manager is to maximise branch profit and customer satisfaction whilst ensuring systems and procedures are operating effectively.

A cash and carry manager may be one of several assistant managers or have worked their way up to deputy or store manager.

Opportunities outside the store include area and regional management posts or working in head office functions (e.g. human resources and training).

Typical work activities

The work in a wholesale store, a cash and carry warehouse for example, is very much hands-on, particularly at the assistant manager (or supervisor) and department manager level. Assistant and department managers report to the deputy or general manager, who has overall responsibility for the store. As well as management duties, cash and carry managers may find themselves filling shelves, moving heavy boxes and filling in for staff on the checkout or in other areas of the business.

Typical work activities include:

• developing a branch plan to build the business by identifying and understanding local markets;
• developing strong business relationships with customers;
• analysing sales and stock figures and taking action to expand areas of growth;
• writing financial reports and statements;
• attending meetings with staff and managers in the store and liaising with groups representing customers in the local community;
• recruiting, training and motivating staff and dealing with disciplinary matters;
• coordinating the work of shop floor staff;
• carrying out floor inspections and prioritising and delegating tasks;
• ensuring customers receive a high level of service;
• opening and closing the store and ensuring the security of the building;
• buying stock and ensuring adequate stocks of merchandise are held;
• overseeing the receipt of deliveries and dispatch of stock to be returned;
• moving goods within the store and ensuring that shelves are regularly restocked;
• accounting for stock levels, waste stock and returns;
• taking responsibility for the quality of stock, service, sales and losses;
• meeting performance targets relevant to sales, wastage and returned stock;
• dealing with enquiries and related problems;
• devising and running sales promotions;
• monitoring health and safety procedures within the store.

Outside the store, area and regional managers are responsible for a number of stores within their geographical area. Their role involves:

• visiting stores;
• monitoring performance;
• acting as the bridge between the store and head office.

AGCAS

Written by Laura Hooke, City University

Last updated:

April 2009

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